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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Matthew Desko

Matthew Desko

March 22, 2025

5  out of  5
rating by Matthew Desko
"I like to joke that Andrew is my "Jake from State Farm." In all seriousness, I couldn't be more satisfied with the customer service that he provides. Honestly, anyone who picks up the phone at this particular branch is a pleasure to deal with and is super helpful, whether it's Andrew, Virginia, or John Fabry himself. Additionally, I'm sure they all look fantastic in khaki's. I have never had a bad experience with them and that's why I ignore the constant barrage of insurance advertisements I hear everyday. Thanks again for being a solid team, I appreciate it and I hope your bosses appreciate it, too. (i.e. Give them a raise if you're reading this, big wigs.) -Matt"
We responded:
"Matthew Desko!!! Thank you we should be able to write reviews about awesome customers! Matt has been with us a long time and we enjoy helping you with all your needs. Heres to a great relationship and many more years!!"
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Robin Cymbalski

February 17, 2025

5  out of  5
rating by Robin Cymbalski
"Andrew was such a pleasure to work with . He gave us quotes that made changing our insurance easy . He followed through on all the questions I had , fast and professional."
We responded:
"Thank you so much for your review. We are certainly happy to have Andrew!"
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Paul German

February 1, 2025

5  out of  5
rating by Paul German
"What a great experience. Great customer service and lower rates. Whats not to love?!"
We responded:
"Appreciate it Paul, thank you!!"
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frantoria services

January 17, 2025

5  out of  5
rating by frantoria services
"John Fabry - State Farm Insurance Agent tiene una agente de nombre Virginia. Quiero honrar a Virginia porque a sido de muchisima ayuda para mi. Virginia es una mujer muy profecional, amable, amigable, muy responsable y muy dispuesta a ayudar. Gracias Virginia por tu buena labor y por siempre buscar soluciones para mis necesidades con el seguro. Gracias por tu honestidad y diligencia. Gracias por todo tu servicio. En general mi experiencia con State Farm a sido muy satisfactoria. Gracias Virginia!"
We responded:
"Gracias Frantoria!!"
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Abdoulaye Diarra

January 10, 2025

5  out of  5
rating by Abdoulaye Diarra
"Virginia Foster is the person to talk to if you need to know every detail a out insurance. And she's super friendly."
We responded:
"Thank you Abdoulaye!! "
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Abo Abood

April 6, 2024

5  out of  5
rating by Abo Abood
"I really recommend this insurance office location they are very helpful and they got the best rates especially pula and Virginia I thank them so much for giving me the best coverage rate and resolve my pendot issue"
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Syn Dreas IV

March 25, 2024

5  out of  5
rating by Syn Dreas IV
"Any time I call John Fabry State Farm office, they are always very helpful and I always get what I need to help me with my insurance needs. I've been with this office since about 2017 and I don't plan on going anywhere else."
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Lisa Hicks

February 20, 2024

5  out of  5
rating by Lisa Hicks
"I’ve been have been with State Farm for over three years now. And I am very happy with their services, and every agent that I have dealt with has been pleasant and attentive to my needs I highly recommend the company"
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Charles Chinici

January 24, 2024

5  out of  5
rating by Charles Chinici
"I went into the State Farm office in Springfield with a problem concerning my safe drive app, and spoke with Paula. She was more than helpful and solved my problem within minutes. Many thanks to Paula from the John Fabry State Farm Insurance office in Springfield, Pa."
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John Love

October 11, 2023

1  out of  5
rating by John Love
"Overall awful experience with little communication and 0 urgency to get my car which repairs have been completed for a week now, and is just sitting at the collision shop due to an error on my insurances part. Spoke to reps on the phone multiple times with a lot of lip service and no action being taken to correct this. I am beyond frustrated and do not recommend this company."
We responded:
"John, your complaints should be directed against your body shop, not my team or State Farm. My team did a great job in helping facilitate the resolution of your claim. However, your body shop, which is not affiliated with State Farm, filed a total of 3 claim reconsiderations. This is highly unusual. Your reported the claim to State Farm on 9/13. State Farm paid the visible damage portion of your claim directly to you on 9/15. That is terrific. Then we received a claim supplement (reconsideration) on 9/27 from your body shop, 2 weeks later! That is not on State Farm or my team. State Farm reviewed this and paid it the same day! We then received a second supplement on 10/9 from your body shop, again 2 weeks later. State Farm paid this the same day! Then we received the highly unusual third supplement on 10/13. This triggered an adjuster visit, which was completed one day later on 10/14 and paid!! Your complaints against my team or my company are unfounded. There was zero sense of urgency on your shop and that was the sole reason for the delays. "
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Michael Davis

June 28, 2023

5  out of  5
rating by Michael Davis
"This is the 3rd insurance company I’ve been with and ever since I’ve found them I’ll never go anywhere else again ,all of the agents are very nice and given exceptional service time after time again I highly recommend them"
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Harry H

January 27, 2023

5  out of  5
rating by Harry H
"John and his staff is terrific. So easy to deal with. Would recommend them to anyone!"
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Christine Benedict

January 27, 2023

1  out of  5
rating by Christine Benedict
"The most rude people I have ever spoken to in my life. It must be a requirement to work there! I called twice and left a message asking to speak to John. He never returned my phone call and the second woman I spoke to told me I cannot speak to him cause I am not a customer there. I was for years and am still with State Farm. John nor State Farm deserves anyone’s business if this is the way they treat people. Worst customer service ever!"
We responded:
"This person has no affiliation with our office. Unfortunately she contacted us to discuss her insurance. When we politely advised that we would direct her call to her servicing agent she became belligerent and unhinged on my staff. Our office was the unfortunate recipient of this persons bad day. I have a recording of the interaction and my staff was beyond helpful in trying to get her to her servicing agent. We would happily assist any customer however if you are not through our office we are unable to access your policies which was nicely explained to her. "
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Anthony Marchetti

April 11, 2022

5  out of  5
rating by Anthony Marchetti
"John and his team are top notch the customer service is always great with helping me with any issues i may have and explaining my coverage with my auto and homeowners highly recommended"
We responded:
"Thank you Anthony! It is always our pleasure."
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Denise Holt

February 2, 2022

4  out of  5
rating by Denise Holt
"Pleasant to work with."
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Timothy Blackburn

August 2, 2021

5  out of  5
rating by Timothy Blackburn
"Great agent! They make sure they take care of you, and go over all your services, without trying to over sell. Go here for your insurance, you won’t regret it!"
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Taylor Mathewson

June 16, 2021

5  out of  5
rating by Taylor Mathewson
"Highly recommend!! 5 stars for them!! John is amazing and so is his staff. John is super responsive, takes care of everything you need right away, and actually cares so much about his clients as if it was his own family!! Go with them, it won’t ever disappoint you I promise. Never switching Haha."
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Danielle Donahue

April 26, 2021

5  out of  5
rating by Danielle Donahue
"My family and I have been with State Farm with 30+ years. We recently switched insurance agents to John Fabry's office and can honestly not be happier! John and his staff are so warm and friendly, easy to talk to, advise you in the right direction that's right for you, and ease your fears. They do not try to sell you something you don't need. They also know exactly who I am as well as anyone in my family as soon as we call the office. I highly recommend John to anyone looking for a new agent. WE LOVE JOHN FABRY STATE FARM!"
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Joe Cheeseman

April 22, 2021

5  out of  5
rating by Joe Cheeseman
"John Fabry - State Farm Insurance Agency has always taken great care of my vehicle, business and home insurance in a very professional manner. For this reason I will always remain a faithful and loyal customer. Thanks John to you and your staff for always being there for me!!"
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Kelly Fox

March 10, 2021

5  out of  5
rating by Kelly Fox
"John is amazing! He is very helpful and I am able to just email him if i need something or have a question, and he’s always quick to respond which is awesome! Thanks John! :)"
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andrew cutting

March 9, 2021

5  out of  5
rating by andrew cutting
"Great agent. Very friendly and knowledgeable in all aspects of insurance."
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Adrienne Lawler

October 20, 2020

5  out of  5
rating by Adrienne Lawler
"John and his team are great!"
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Deela Williams

June 8, 2020

5  out of  5
rating by Deela Williams
"Always informative and very professional."
We responded:
"Thank you so much. It’s always our pleasure Deela!"
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Tiffany Boozer

September 20, 2019

5  out of  5
rating by Tiffany Boozer
"Great Representatives clean office. Great customer service"
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Judy Fabry

September 4, 2019

5  out of  5
rating by Judy Fabry
"I have recommended this agency to many friends and relatives. They are very professional and took time to review my previous policies and compared them with State Farm. You can save."